Question 1

Is Wine Cult a real cult?

Accepted Answer

Nope! We’re just a like-minded community of wine-worshipers who absolutely adore the curated selections and experiences put together by our leader, Advanced Sommelier, Brent Karlicek. Sure, we think more people should be exposed to these unbelievably delicious wines, but only because we believe their life will totally be better for it. So… a cult? No. No way. More like a tight-knit collective of die-hard wine enthusiasts.

Question 2

When do I get my first seasonal release?

Accepted Answer

You can pick up your first seasonal release at your preferred Postino location following your first membership charge. You’ll receive an email when your Cult Box is ready for pick up.

Question 3

How do I cancel?

Accepted Answer

Here it is! Shoot us an email and we'll get your cancellation taken care of.

Question 4

When does my Wine Cult gift recipient get their release?

Accepted Answer

Wine Cult gift recipients become active members as soon as they redeem their gift, and they can redeem their tote almost immediately at their preferred Postino location. For instance, if a gift recipient redeems their gift code in November, they become a member in that Fall season, and they get the Fall Seasonal Wine Cult Release, redeemable up through the end of the season on December 31. Their next release would come in early January, then April, and so on according to the release calendar.

Question 5

When do Gift Memberships renew or expire?

Accepted Answer

Gift Memberships become active as soon as they're redeemed! For Annual Gifts If a new member joins us in the Fall (October through December) of 2024, they would receive four seasonal wine releases, beginning with Fall of 2024. The membership would either renew or expire on the first day of the same season they signed up, in the following year, depending on whether the gift recipient adds their own payment information into their account or not. In this case, that would be on October 1, 2025. For 2-Season Gifts This is the same process as the annual gifting cycle, but shorter. If a member joins on a 2-Season Gift Membership in Winter (January through March) of 2025, then their accounts will close or renew on the first day of the Summer Release season, two seasons later, on July 1, 2025.

Question 6

When do I pick up seasonal releases?

Accepted Answer

You will receive an email from Postino Wine Cult when it is time to pick up your seasonal release. Seasonal releases drop in January, April, July and October. Each season you will receive 4 bottles of wine.  If you are a member in Colorado, you will receive two totes with two wines each. You will receive multiple notifications via email and app. Pick up your release as soon as possible to ensure the availability of your seasonal release!

Question 7

What are the perks for Wine Cult gift recipients?

Accepted Answer

Gift recipients receive all of the same benefits as a Wine Cult member. There’s nothing different! $50 first time sign-up reward A Seasonal Wine Cult Release (4x Bottles per season) A Monthly Glass of Wine On Us 20% off our Bottle Collection Seasonal Swag, including a Fold-Out Poster Small Batch Early Access Premium Discounts on Select Bottles through the App

Question 8

Can I send a Wine Cult gift to someone that doesn't live near a Postino WineCafe?

Accepted Answer

Currently, Wine Cult is only available where there is a Postino WineCafe location. We are unable to ship seasonal releases.

Question 9

Why do I need to select a “Your Postino” location?

Accepted Answer

When choosing a Your Postino location, you are choosing your home restaurant where you will pick up your seasonal releases. Member Perks can be redeemed at any Postino location, except for Postino B-Side, unless otherwise specified.

Question 10

When do my Member Perks start?

Accepted Answer

Your perks start immediately but could be delayed. If you have not received your perks within 24 hours of signing up, please contact us by email at hello@postinowinecafe.com. You’ll receive an email regarding access to your $50 at Postino and additional Member Perks. Your first seasonal release will be available immediately and include wines from this current release. Members may have the ability to purchase additional seasonal releases, if inventory is available, at the Wine Cult member price of $60 (or $30, if a resident in Colorado), plus applicable tax.

Question 11

When will seasonal releases be available?

Accepted Answer

Seasonal releases are available every three months following the quarterly membership charge. Members are notified via email and text message when seasonal releases are available for pickup. Quarterly membership charges occur on January 1, April 1, July 1, and October 1. Members that pay annually will receive their seasonal releases following the dates listed above regardless of their charge date.

Question 12

I have a quarterly membership; how much does it cost and when will I be charged?

Accepted Answer

A quarterly membership costs $60/quarter plus tax. You will receive one seasonal release per quarter and be billed automatically the first of the quarter. Tax will be based on the geographic location of Your Postino. You will be charged on the 1st day of each quarter that you are a member. Specifically, credit cards will be charged on the 1st of January, April, July, and October.

Question 13

What if I can’t pick up my seasonal drop within the pickup window?

Accepted Answer

If you know in advance that you can’t pick up your seasonal release within the given time frame, please contact the Wine Cult team as soon as possible at hello@postinowinecult.com.

Question 14

Where do I pick up my seasonal release?

Accepted Answer

Seasonal releases must be picked up at Your Postino (your home store). Your Postino is notated in your Wine Cult membership account. You can update or change Your Postino when signed into your account or by contacting hello@postinowinecult.com.

Question 15

How do I get my seasonal release?

Accepted Answer

You will need to pick up your seasonal release from Your Postino. When picking up, members will need to provide their first and last name, phone number, email address, and/or member number to a Postino team member and redeem their seasonal release.

Question 16

What happens if stock runs out before picking up my seasonal release?

Accepted Answer

We do our best to ensure that each Postino WineCafe has enough seasonal releases for all members; however, as new members are joining all the time, we may run out of seasonal releases prior to the end of the 5-week pick-up window. If you do not pick up your seasonal drop before end of the pick-up window or if seasonal releases are out of stock when you go to pick yours up, then we are here to help you. Please contact the Wine Cult team at hello@postinowinecult.com so that we can assist you.

Question 17

Can I get my seasonal release shipped to me?

Accepted Answer

Right now, we are not able to ship wine but we’re working on that!

Question 18

What is the Postino Wine Cult?

Accepted Answer

Postino Wine Cult is a quarterly wine club created by Postino WineCafe that provides its members with four trusted, delicious wines each season in addition to select Member Perks only available to Wine Cult members that can be redeemed at any Postino WineCafe location.

Question 19

What is included in a seasonal release?

Accepted Answer

Each seasonal release is a curated selection of four (4) bottles of wine.* Seasonal releases will also have unique swag, informational content, and may include additional items that you can pick up at Your Postino and enjoy at home. *Due to legal restrictions, Colorado members will receive two (2)totes each quarter with two (2) wines per tote.

Question 20

I signed up after the billing date, do I still have the ability to get the seasonal release?

Accepted Answer

Starting in October 2023, members who sign up after the billing date will automatically receive their seasonal release once they are a part of the Wine Cult program.

Question 21

Can I place a pickup order for my seasonal release?

Accepted Answer

Yes, you can place a pickup order for your seasonal release. You’ll go to “Order Now”, select “Wine Cult”, and then select “Wine Cult Release.”  At the Cart screen, make sure that you apply your Wine Cult Release reward to your order so that you do not pay for another release.

Question 22

What are the perks for Wine Cult members?

Accepted Answer

Both annual and quarterly memberships hook you up with the following: Your choice of a glass of wine each month 20% off our in-restaurant Bottle Collection Access to small-batch, limited-inventory wine selections Discounts in the Postino Wine Cult mobile app Sweet deals to stock your own wine cellar Seasonal offers

Question 23

Can I purchase a Wine Cult membership with a gift card?

Accepted Answer

No, Upward Projects, Postino WineCafe, and Postino Wine Cult gift cards cannot be used when purchasing a Wine Cult membership.

Question 24

Can I use a gift card or promo card to place an order?

Accepted Answer

Yes, both gift cards and promo cards are able to be redeemed when ordering through the Wine Cult app.  For gift cards, you will select “Gift/Loyalty” in the payment window. For promo or comp cards, you will input those in the cart window under “Have a Promo Code?”

Question 25

I have an annual membership; how much does it cost and when will I be charged?

Accepted Answer

Annual members will be charged $220 plus tax for their subscription. Tax will be based on the geographic location of Your Postino.  Subsequent charges will occur every year on the first day of the quarter (January 1, April 1, July 1, October 1) when you signed up.  For example, if you purchased your membership on August 15, 2023, the next time you will be charged will be July 1, 2024.

Question 26

Can I cancel my subscription?

Accepted Answer

Yes, your Wine Cult subscription can be cancelled by sending an email to hello@postinowinecult.com. Cancellations must be made at least ten (10) days before the next billing cycle.

Question 27

Can I purchase a Wine Cult gift?

Accepted Answer

Yes, we have two options for gifting Wine Cult. Gift purchasers can choose from a 2-Quarter gift or an Annual gift. To purchase a gift, please visit our Gift A Membership page.

Question 28

Can I pay for a Wine Cult gift membership with a gift card?

Accepted Answer

No, unfortunately, Upward Projects and Postino WineCafe gift cards are not accepted as payment for Wine Cult gift memberships.

Question 29

What are the ongoing “Member Perks”?

Accepted Answer

Wine Cult members enjoy a variety of perks, and we're always looking to enhance our program offerings. Monthly Glass of Wine Each month Wine Cult members receive a glass of wine on us that they can enjoy. This glass of wine becomes available on the first day of the month and expires on the last day. 20% Off of The Bottle Collection to-go “The Bottle Collection” are wines available in-restaurant and defined at each restaurant location Sweet Deals in the Postino Wine Cult app  We regularly issue offers to be used in your Wine Cult app. Make sure that you download the app to maximize your benefits! And more!

Question 30

What does it mean to be a part of "The Cru"?

Accepted Answer

The Cru is our beloved group of Founding Members. Members in The Cru have additional Member Perks.

Question 31

How do I sign up for a membership?

Accepted Answer

Whether in-restaurant or online, prospective Wine Cult members need to complete sign up by selecting "Join Now" at postinowinecult.com.

Question 32

How are members identified?

Accepted Answer

Members can be identified using one of four ways: first and last name, phone number, email address, or Wine Cult member number. If you have the Postino Wine Cult app, you can also use the Cult Card for a quick check-in.

Question 33

When do my Member Perks expire?

Accepted Answer

Each Member Perk has a specific expiration date that is communicated via email and in the Wine Cult app. Make sure to redeem these perks before their expiration! If you cancel your membership, your perks expire at the end of the last quarter for which you have made payment. For example: for quarterly members, if you sign up on Oct 27, your perks will expire Dec 31; for annual members, if you sign up on Oct 27, your perks will expire Dec 31 of the following year.

Question 34

I purchased a Postino Wine Cult membership online. How do I receive my perks?

Accepted Answer

Once you have joined Postino Wine Cult, you will receive a confirmation email with your member number and offer to redeem your sign-up gift (currently, $50 USD at Postino)

Question 35

Who can be part of the cult?

Accepted Answer

We accept everyone. No exceptions. Well, everyone who’s 21 years or older. But besides the age thing, everyone and anyone can be part of the cult. I mean, collective. All are welcome!

Question 36

I’ve heard it’s super hard to get out of cults.

Accepted Answer

Well, we make it super easy. Because, totally not a cult, remember? Just simply cancel your membership using the following link and you’ll never hear from us again. Promise!

Question 37

Can I redeem my Monthly Hookups in the app through "Order Now"?

Accepted Answer

Yes, many of the Monthly Hookups will be able to be redeemed through the app.  When placing an order on the cart screen, you will select Rewards and apply any available hookups or rewards.

Question 38

How can I download the Wine Cult app for a Google device?

Accepted Answer

On Android devices, you can visit the Google Play Store and download the Wine Cult app there. Click here for a direct link

Question 39

Can I update My Membership on the mobile app?

Accepted Answer

No, to update your Membership or cancel, you will need to visit postinowinecult.com and login to your account.

Question 40

How can I download the Wine Cult app for an Apple device?

Accepted Answer

On Apple devices, you can visit the App Store and download the Wine Cult app there. Click here for a direct link

Question 41

Are refunds possible?

Accepted Answer

For questions regarding refunds, please contact hello@postinowinecult.com.

Question 42

Are there cancellation fees?

Accepted Answer

No, there are no cancellation fees and you can cancel at any time. Following cancellation, you will maintain your Wine Cult Member Perks until the beginning of the next quarter (for quarterly memberships) or next year (for annual memberships).

Question 43

How do payments appear on debit/credit card statements?

Accepted Answer

Charges for your Wine Cult membership will show under “Postino Wine Cult” or “Upward Projects, LLC”.

Question 44

Why do I need a credit card on file when creating a Wine Cult account?

Accepted Answer

A credit card on file allows for automated payments at the first of every quarter or at your annual renewal date.

Question 45

How can I manage my Perks?

Accepted Answer

Members can login to postinowinecult.com or use the Postino Wine Cult app to manage their Member Perks. Member Perks are found under My Hookups.

Question 46

What are the additional Member Perks for The Cru?

Accepted Answer

The Cru will receive:
One (1) By the Glass bottle each year; Additional perks made available from time to time.

Question 47

What is included in the “Sign-Up Gift”?

Accepted Answer

Beginning on May 16, 2022, any new Wine Cult members will receive $50 at Postino. Sign-up gifts can be used toward a Postino experience or to purchase wine. The sign-up gift does not apply to your membership fees.

Question 48

When I tried registering, it said I already have a Postino Wine Cult account?

Accepted Answer

If you receive this message, it may mean your email address or phone number was used for a Postino Wine Cult account in the past. Please reach out to us for further assistance at hello@postinowinecult.com.

Question 49

I have not received an email confirming my membership.

Accepted Answer

Please search for “Postino Wine Cult” and check your junk/spam folder for the confirmation email. Your confirmation email will have your Wine Cult membership information. If you are unable to find the email, please reach out to us at hello@postinowinecult.com.

Question 50

How do I update my "Your Postino" location?

Accepted Answer

Your Postino location can be updated in the Postino Wine Cult mobile apps, by going to your Member Dashboard, or by emailing hello@postinowinecult.com.

Question 51

Where is Wine Cult available?

Accepted Answer

Postino Wine Cult is currently available where there are Postino WineCafe locations. You can expect to see Wine Cult in more states in 2023.

Question 52

What are the participating restaurants?

Accepted Answer

Currently, Postino Wine Cult is available at all Postino WineCafe restaurants, except for Postino B-Side. See Postino Locations for the address and hours of each location.

frequently asked questions